TRI - A Full Service CRO+
Privacy Policy

Personally identifiable information is not collected by TRI unless it has been voluntarily provided by you. TRI does not collect information for commercial marketing or any purpose unrelated to TRI functions.

TRI’s Commitment to Privacy

Your privacy is important to us. Technical Resources International, Inc. (“we”) is providing this Privacy Statement to describe our information collection practices and explain the choices you can make about the way your personal data is collected and used for TRI’s business relationships. This statement details how we will treat your personal data when we act as the controller of that data and when its processing is governed by either the California Consumer Privacy Act (CCPA) or the EU General Data Protection Regulation (GDPR).


We use the term “personal data” to refer to any information collected or processed by or in connection with our business relationships that directly or indirectly identifies you or factors specific to you, such as your name, business address, title, phone number or email.

We use the term “business relationship” as an association between individuals, organizations, or other interested parties which have been constructed through communication channels such as employment applications, personal contact at business meetings or professional conferences, emails, or telephone calls.

What personal data do we collect?

We may collect, store, and use the following kinds of information and personal data (“Collected Information”):

    (a) Information about any electronic communications carried out between you and us on or in relation to business relationship activities including information relating to any purchases you make of our services. We collect:
    • First and last name
    • Title
    • Position
    • Employer
    • Contact information (company, email, phone, physical business address)
    • ID data
    • Connection data
    • Localization data
    • Application usage data
    • Email communication data
    • Call recording data
    (b) Information that you provide to us for the purpose of a business relationship, such as first and last name, email address, and phone number.

Why we use collected information

Collected Information, including personal data, will be used to:

  • administer and improve TRI’s business relationship with you;
  • send to you marketing and other communications relating to our business which we think may be of interest to you by post or, where you have specifically consented, by email or similar technology.

Sharing Collected Information

We do not share your personal data with third parties for sales purposes. However, we may share collected information about you during the course of legitimate business communications and activities:

  • to enable our third-party sub-processors to provide corporate services (e.g., HR benefits providers), data center hosting services, database hosting services, dialer infrastructure services, email sync services;
  • to the extent that we are required to do so by law;
  • in connection with any legal proceedings or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Security of Collected Information

We will take reasonable precautions to prevent the loss, misuse, or alteration of your personal data. Data transmission over the Internet is inherently insecure and we cannot guarantee the security of data sent over the Internet. We will store all the personal data you provide or that we collect about you on our secure servers.

Retention of Your Personal Data

We retain your personal data until data you request the removal of your data from our systems. See Contact Us.

Changes to This Statement

We may update this privacy statement from time-to-time.

Access to Your Personal Data

Upon request, TRI will grant you reasonable access to your personal data and allow you to correct, amend or delete information that is demonstrated to be inaccurate or incomplete. See Contact Us.

If you are a client, we depend on you to update and correct your personal data to the extent necessary for the purposes for which that data was collected, such as contact information you provide, so that we can provide you applicable information.

Your Rights

You are entitled to have any inadequate, incomplete, or incorrect personal data corrected (that is, rectified).

You also have the right to request access to your personal data (including receiving a copy thereof), as well as additional information about its processing.

If we ever process your personal data on the lawful ground of your consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Further, you are entitled to have your personal data erased, under certain circumstances.

Data portability – if ever we rely (as the lawful ground for processing) upon your consent, or the fact that the processing is necessary to perform a contract to which you are party (such as your employment contract), and the personal data is processed by automatic means, you have the right to receive all such personal data which you have provided us in a structured, commonly used and machine-readable format, and also to require that it be transmitted to another controller where this is technically feasible.

Right to erasure – you are entitled to have your personal data erased under specific circumstances, such as where you have withdrawn your consent, where you object to processing based on legitimate interests and we have no overriding legitimate grounds (see below), or where personal data is unlawfully processed, provided that applicable law does not provide otherwise.

Right to restriction of processing – you have the right to restrict the processing of your personal data (that is, allow only its storage) where:

  • you contest the accuracy of the personal data, until we have taken sufficient steps to correct or verify its accuracy;
  • where the processing is unlawful but you do not want us to erase the personal data;
  • where we no longer need your personal data for the purposes of the processing, but you require such personal data for the establishment, exercise or defense of legal claims; or
  • where you have objected to processing justified on legitimate interest lawful grounds (see below), pending verification as to whether we have compelling legitimate grounds to continue processing.

Where your personal data is subject to restriction we will only process it with your consent or for the establishment, exercise, or defense of legal claims.

Right to object to processing (including profiling) based on legitimate interest grounds – where we rely upon legitimate interests to process personal data, you have the right to object to that processing. If you object, we must stop that processing unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or we need to process the personal data for the establishment, exercise or defense of legal claims, or applicable law requires otherwise.

Right to object to direct marketing (including profiling) – you have the right to object to our use of your personal data for direct marketing purposes (including profiling).

You also have the right to lodge a complaint with the supervisory authority of your habitual residence, place of work, or place of alleged infringement, if you consider that the processing of your personal data infringes applicable law.

You may contact us if you wish to exercise any of your rights in respect of your personal data processed by TRI.

Contact Us

To exercise your rights, or if you have any questions about this TRI Privacy Statement or our treatment of your personal data, please send us an email at or by post to

TRI Data Privacy Officer
6500 Rock Spring Drive 
Suite 650 
Bethesda, MD 20817

We commit to resolve complaints about your privacy and our collection or use of your Personal Information. Individuals with inquiries or complaints regarding this privacy statement should first contact us at:

Attn: Data Privacy Officer
6500 Rock Spring Drive, Suite 650
Bethesda, MD 20817
Or at:

Privacy Policy version 1.1 Effective March 30, 2021
Version update to include explicit visible version number and date

© Technical Resources International, Inc.  •  •  Phone: 301-564-6400